CreativeManagement

  • Management consulting
    ​and transformation

Strategy alignment

We have extensive experience aligning strategies for medium to large companies worldwide. We use innovative tools such as the business model generator, in-depth research, interactive workshops and business modelling to engage corporate strategy.

Strategy analysis

Engage management teams in discussing scenarios, visualising challenges and designing a strategy.

Business modelling

Create flexible business models to simulate scenarios and impact sales, costs and investment.

Management control

Set up effective business performance control, including key performance indicators, projects and economics.

Market research

Gain contextual customer, competitors and technology market insights.

Plan and budget

Engage business unit management teams to converge on a business plan/budget and establish effective control.

Pricing models

Build flexible pricing models and understand the impact on the baseline.

Selected projects

ITIDA GrowIT transformation projects (Egypt)

For the Egyptian government (ITIDA), we were a significant partner leading 13 transformation projects for critical ICT and telecom companies, including:

  • ACT: Manage post–sales services through integrated organisational structure and processes.
  • Alkan Telecom: Sales force optimisation, strategy formulation and reporting.
  • ECCO: Strategy definition and risk management framework.
  • OMS: Organization structure, strategy execution, define individual roles & responsibilities, determine KPIs and competencies, define a reporting framework
  • Egabi solutions: Design strategy and organisational structure.
  • Teletech: Implement a cost management system for cost steering and profitability management.
Strategy alignment, Market research, Management consulting
Strategy alignment, Risk analysis, Management consulting
Strategy alignment, Planing and control, reporting framework, Management consulting
Portugal Telecom performance management
Objective: reduce IT CAPEX and OPEX budgets.
Focus on technical problems and lack of financial reports limited capacity to act.
Furthermore, it was necessary to measure quality and performance to focus management on service delivery.
Extracted SAP detailed IT Capex and opex.
Redesigned budget and cost management dashboards.
We supported the management team in organising and delivering meetings to professionalise middle management.
Transversal analysis of the management policies guarantees his effectiveness by proposing improvements when the expected results were not achieved.
Strategy alignment, Objectives, Communication
Strategy alignment, strategic KPI dashboard
Strategy alignment, department dashboard
Strategy alignment, strategic KPI

Operations efficiency

Transform operations to deliver value with efficiency. We have a hands-on approach, working with customer teams to solve business issues and engage change management.

Organization transformation

Redesign and dimension the organisation to deliver value for a business.

Program and project management

Set up and operate programs and projects using web-based collaborative tools and Agile best practices.

Change management

Manage business transformation with effective communication and team engagement.

Process optimisation

Design simple and flexible processes that leverage existing business platforms to deliver results.

Sales management

Accelerate sales based on clear targets, simple but effective processes and powerful pipeline management.

Service design

Redesign service delivery based on user experience, customer journey and core design principles.

Selected projects

Omtel telecom infrastructure operator set up
We defined an IT architecture roadmap, selected platforms, and managed the implementation. We supported the transition from contracted TSA to complete independence.
The team proposed a flexible cloud architecture with a core operations solution based on salesforce and a light SAP business 1 accounting platform.
During the transition phase, we created extensive dashboards based on Portugal Telecom/Altice data to support interim decision-making.
We defined the process and functional architecture and worked with the team to select platforms and providers.
Then we managed the transition and implementation of the solutions and supported data transformation and critical transition activities.
The selected and implemented architecture is flexible and powerful. It covers the core Omtel activities and sets a base for future growth and new services.
A complex transition from pre-existing Portugal Telecom/Altice services was delivered, ensuring the entire operation's continuity.

IT Governance

Business needs to enable digital technologies to accelerate business. We understand the complexity of technology architecture and unlock paths to create value. We intersect business requirements, architecture design, user experience, customer journey and technology options.

IT architecture

Evaluate existing architecture constraints and risks. Map business functional requirements. Evaluate how IT platforms address requirements: design new target platform, process, data and integration architecture. Define the implementation roadmap—select platforms.

Manage IT performance

Evaluate existing business performance. Define and monitor SLAs. Adjust the organisation to improve its capacity to deliver.

Service design and user experience

Map the customer journey. Enhance customer interactions by redesigning customer service and maximising IT platforms. Improve user interface design.

Select and migrate platforms

Plan and deliver effective project management and business transformation.

Outsourcing strategy and contracts

Evaluate options and define an outsourcing strategy. Define services and SLAs. Select providers and negotiate flexible contracts. Manage IT outsourcing services.

Customer Relationship and service management

Transform and accelerate sales, customer relationships and service management with cloud platforms such as Salesforce and Zoho.

Selected projects

Altán selected an Enterprise Resource Planning solution
Selected SaaS solutions leveraging more straightforward configuration and state-of-the-art platform to implement out-of-the-box processes
Altán is a Mexican telecom network operator with more than 15.000 antennas and BTS. Clients are local operators and MVNOs.
The existing overall architecture was reviewed to understand key challenges in ERP integration and context. 
As the network segmented the country into two major areas, managed by Nokia and Huawei, OSS integration was an issue. 
We established a common architecture framework and a common domain for technical asset management in line with financial asset accounting. 
Asset management and Procure-to-pay processes were detailed across multiple platforms.
We evaluated SaaS alternatives for ERP (SAP, Oracle and Microsoft), defined a Software as a Service strategy, an integration Platform as a Service (iPaaS) strategy and set up the RFP for the solution.
IT governance ALTAN IT architecture digital transformation
IT governance ALTAN asset management process digital transformation
IT governance ALTAN integration architecture
Sunrise IT strategy and architecture
We’ve supported a major Swiss mobile operator to re-align the IT strategy and architecture transformation
Sunrise lacked transversal functions for architecture and business relationships. Consequently, the architecture was fragmented, heavily customised and incorporated outdated applications. Consolidation and simplification were required.
Existing architecture was reviewed, and identified critical technical and business requirements.
Alternative scenarios were discussed for CRM (residential and business), Billing and SOA integration.
Options were evaluated, and the impact was discussed with the management team.
An extensive list of measures was evaluated with a cost-benefit analysis, qualified and planned with critical milestones.
Outsourcing options were analysed for desktop management, server management and application development and maintenance.
An overall roadmap was planned.
IT governance architecture roadmap digital transformation

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